文档更改颂盛

在2020/12/25 14:13上被chinyee he修改
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在2020/05/29 13:59上
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2 2  {{toc/}}
3 3  {{/box}}
4 4  
5 +(% class="wikigeneratedid" %)
6 += gdss_case#22_20201110 =
7 +
8 +问题描述：车牌号和车架号颂盛平台我都录入对的，就差这一台车牌号没显示
9 +
10 +[[image:1604994059155-504.png||height="27" width="588"]]
11 +
12 +~-~-跟踪
13 +
14 +【YD】：在平台上没找到相关的充电记录，让吴去确认单号。
15 +
16 +【吴】：[[image:1604994108749-780.png]]
17 +
18 +【YD】：疑似用户自己提供的VIN不正确，由他们自行修正观察。
19 +
20 +~-~-解决
21 +
22 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
23 +售后（跟单）工程师：YD
24 +
25 += gdss_case#21_20200915 =
26 +
27 +问题描述：罗宾森升级颂盛站点4代桩产生bug，要求提供报文分析。(该更新过程从上周五就有更新，经过bug修复等现场问题。已改动过版本)
28 +
29 +~-~-跟踪
30 +
31 +【YD】：已记录到相关文件，提供了报文。[[attach:罗宾森分析报文问题原因汇总.xlsx||target="_blank"]]
32 +
33 +罗宾森后续更新了新的版本，更新后效果如何暂不清楚。会继续关注跟踪
34 +
35 +~-~-解决
36 +
37 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
38 +售后（跟单）工程师：chinyee YD
39 +
40 += gdss_case#20_20200910 =
41 +
42 +问题描述：为什么9月1号和现在导出的日报表数据不同
43 +
44 +~-~-跟踪
45 +
46 +【chinyee&YD】：难以通过现有方式查出导出的报表文件之间的区别，转研发
47 +
48 +【John】：9月8日上传了一批离线充电账单
49 +
50 +
51 +TAPD:1000146
52 +
53 +~-~-解决
54 +
55 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
56 +售后（跟单）工程师：chinyee YD
57 +
58 += gdss_case#19_20200813 =
59 +
60 +问题描述：报表和充电记录导出 日期选择8.1-8.12 时间类型选择结束充电时间
61 +
62 +充电总电量不一致
63 +
64 +~-~-跟踪
65 +
66 +报表会出现充电开始时间为7.31号的充电记录（正常），但充电记录没有这部分记录；
67 +
68 +充电记录会出现结束时间为8.13号的充电记录，但报表没有这部分记录。
69 +
70 +[[image:https://wx2.qq.com/cgi-bin/mmwebwx-bin/webwxgetmsgimg?&MsgID=3672597272100984764&skey=%40crypt_58fdf625_6ef2afc297cb529399c51c68907f63bd||height="225" width="491"]]
71 +
72 +
73 +~-~-解决
74 +
75 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
76 +售后（跟单）工程师：chinyee YD
77 +
78 +
79 += gdss_case#18_20200701 =
80 +
81 +问题描述：
82 +
83 +广州颂盛公众号点击寻桩充电后看到的界面变了！
84 +
85 +[[image:1593567121238-496.png||height="414" width="191"]]原本应该是这样的[[image:1593567148592-771.png||height="397" width="213"]]
86 +
87 +~-~-跟踪
88 +
89 +现在刷新看看
90 +
91 +~-~-解决
92 +
93 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
94 +售后（跟单）工程师：Chinyee
95 +
96 +
97 += gdss_case#17_20200526 =
98 +
99 +广州颂盛榄核站点
100 +
101 +账单号：20200526030505347349、20200524012541511583、
102 +20200523030111314958、20200523022413366829
103 +
104 +异常问题：充电量与平台不符
105 +问题描述：桩与平台数据不一致
106 +
107 +~-~-跟踪
108 +
109 +【YD】：这是其中一张的分析，另外3张基本是一样的问题。(报文由niewei提供)[[attach:罗宾森_20200526-1.log||target="_blank"]]
110 +
111 +补充：
112 +
113 +【客户】：麻烦帮忙分析这条订单的数据 : 颂盛大北站0200526105801472317
114 +
115 +【YD】：niewei建议客户先解决上面的问题
116 +
117 +【客户】：这个单所属的站点会有计量所来检测所以比较急
118 +
119 +【YD】：[[attach:罗宾森_20200526-2.log||target="_blank"]](由niewei提供)
120 +
121 +~-~-解决
122 +
123 +状态（☑表示选定 ）：  ☑已解决 | 处理中 | 暂搁置 
124 +售后（跟单）工程师：YD
125 +
5 5  = gdss_case#16_20200528 =
6 6  
7 7  问题描述：
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1 +
2 +账单ID:20200526105801472317
3 +
4 +桩号:44011300040000250005 2号枪
5 +
6 +05-26 10:57:03.068,消息5,idle,notConnect,"totalPower" : 4299.23
7 +0xFE2A0003000000FFFF34343031313330303034303030303235303030350202050101010000638F060001013C16
8 +
9 +05-26 10:58:01.825,消息14
10 +05-26 10:58:02.425,消息15
11 +05-26 10:58:06.025,消息16
12 +05-26 10:58:13.075,消息24
13 +05-26 10:58:13.076,消息20
14 +05-26 10:58:18.173,消息21
15 +
16 +05-26 10:59:00.711,消息22,charging,connect
17 +0xFE2E00030000000000343430313133303030343030303032353030303502021602020200000090E23A0A1A051401008A16
18 +
19 +05-26 10:59:02.640,消息25
20 +05-26 10:59:02.773,消息101
21 +05-26 10:59:18.560,消息5,charging,connect,"totalPower" : 4332.32,"power" : 0.09
22 +0xFEA60003000000FFFF3434303131333030303430303030323530303035020205020202007D3A0A1A0514007D3A0A1A051400000000090032B8C90000FE240000000000000000000000000000000000000000000000000000509C06004C012503100E801301000232303230303532363130353830313437323331370000000000000000000000003230323030353236313035383332313030303334000000000000000000000000E416
23 +
24 +05-26 11:01:21.370,消息5,charging,connect,"totalPower" : 4335.71,"power" : 3.47
25 +0xFEA60003000000FFFF3434303131333030303430303030323530303035020205020202007D3A0A1A0514007D3A0A1A0514020000005B01335ECE0000B6490000000000000000000000000000000000000000000000000000A39D060053012603100E8013010002323032303035323631303538303134373233313700000000000000000000000032303230303532363130353833323130303033340000000000000000000000009E16
26 +
27 +05-26 11:03:24.167,消息5,charging,connect,"totalPower" : 4339.14,"power" : 6.9
28 +0xFEA60003000000FFFF3434303131333030303430303030323530303035020205020202007D3A0A1A0514007D3A0A1A051404000000B2023590CE0000C0490000000000000000000000000000000000000000000000000000FA9E060053012703100E8013010002323032303035323631303538303134373233313700000000000000000000000032303230303532363130353833323130303033340000000000000000000000009716
29 +
30 +05-26 11:05:26.952,消息5,charging,connect,"totalPower" : 4342.55,"power" : 10.31
31 +
32 +05-26 11:07:29.773,消息5,charging,connect,"totalPower" : 4345.98,"power" : 13.74
33 +0xFEA60003000000FFFF3434303131333030303430303030323530303035020205020202007D3A0A1A0514007D3A0A1A0514080000005E0538F4CE0000E8490000000000000000000000000000000000000000000000000000A6A1060053012703100E8013010002323032303035323631303538303134373233313700000000000000000000000032303230303532363130353833323130303033340000000000000000000000005216
34 +
35 +05-26 11:09:32.589,消息5,charging,connect,"totalPower" : 4349.41,"power" : 17.17
36 +0xFEA60003000000FFFF3434303131333030303430303030323530303035020205020202007D3A0A1A0514007D3A0A1A05140A000000B5063AC2CE0000F2490000000000000000000000000000000000000000000000000000FDA2060053012803100E801301000232303230303532363130353830313437323331370000000000000000000000003230323030353236313035383332313030303334000000000000000000000000C116
37 +
38 +
39 +05-26 11:10:06.977,消息22,idle,notConnect
40 +0xFE2E00030000000000343430313133303030343030303032353030303502021601010100000088130A0B1A051401015016
41 +
42 +
43 +05-26 11:10:09.585,消息9
44 +"electricPowers" : [ 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 1.23, 16.47, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0 ],
45 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
46 +
47 +分析:
48 +该充电事务在充电前，及充电中的电表读数的差 和 实际上报的电量有差异;
49 +4332.32 - 4299.23 = 33.09, 实际上报: 0.09
50 +4335.71 - 4299.23 = 36.48, 实际上报: 3.47
51 +4339.14 - 4299.23 = 39.91, 实际上报: 6.9
52 +
53 +4345.98 - 4299.23 = 46.75, 实际上报: 13.74
54 +4349.41 - 4299.23 = 50.18, 实际上报: 17.17
罗宾森分析报文问题原因汇总.xlsx
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