文档更改深圳德顺

在2020/07/24 11:28上被chinyee he修改
从版本< 50.4 >
由yuandong he编辑
在2020/03/20 19:10上
到版本
由shi chuck编辑
在2020/03/14 09:35上
< >
修改评论 上传新附件1584149733644-145.png

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1 -XWiki.yuandong
1 +XWiki.ShiChuck
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5 5  
6 6  **~* 金凯瑞和其子客户那边所有问题，令狐充的分析结果在金凯瑞内部群里说明，统一交由金凯瑞方（如，吴小英）去最终告知 当地运营客户的群。**
7 7  
8 -= szds_case#35_20200320 =
9 -
10 -问题描述：这几个用户不知道为什么欠费[[image:1584692263683-965.png||height="144" width="838"]]
11 -
12 -~-~-跟踪
13 -
14 -【YD】：确认了一遍上述用户的余额，其中一个用户的余额为正故忽略此用户。 德顺的阈值是2元 看了另外4位用户最后扣费订单的最后几分钟心跳没有看出异常，最后扣费的单也都是正常账单且桩故障并不构成欠费的影响。转研发
15 -
16 -【YD】：15817290607, 16675161816当时余额正常，但是用户之前有异常账单，后来修复了，补扣了钱导致欠费。
17 -
18 -13600141696电量跳动超过1元，导致欠费。当时阈值1元
19 -
20 -（详情见微信聊天记录）
21 -
22 -~-~-解决:
23 -
24 -状态（☑表示选定 ）： ☑已解决 | 处理中 | 暂搁置 
25 -售后（跟单）工程师：YD
26 -
27 -= szds_case#35_20200319 =
28 -
29 -问题描述：平台和腾讯商户收入对账不匹配
30 -
31 -~-~-跟踪
32 -
33 -(% class="box message" %)
34 -(((
35 -【客户提供数据背景和我方整理】： 
36 -1、（图1） 样本 为客户统计数据，时间区间：1月投入运营后 至 2020-3-19 00:00 。
37 -2、德顺商户平台操作查询的时间点： 3月19日22：00
38 -3、[[attach:德顺新能源 华夏户3292555（2020.01.19-2020.03.19）.xls||target="_blank"]] 是 客户2020-3-19 午后（具体时间不明），在银行系统确认之进帐明细。
39 -4、（图2红框） 注意 3.19号的 单边贷记 
40 -结论：平台和银行实收 有较大差异。
41 -\\[[image:1584630611527-190.png]]图1
42 -[[image:1584631672367-243.png]]图2
43 -\\\\【shi】：以下数据样本时间皆为：截止2020/3/19  零点。
44 -**一、数据**
45 -~~令狐充平台端数据
46 -消费总额   153134.88
47 -充值总额 269735.00 | 人工线下充值总额： 100010.00 | 微信线上充值： 169725.00
48 -线上总计退款： 1768.70
49 -~~根据本case中客户xls和图文中重新统计数据
50 -银行账户实收： 155692.70 （排除 2020-3-19当日费用） | 166948.63（包括 2020-3-19当日费用）
51 -腾讯商户平台总计退款： 待客户提供。
52 -**二、分析**
53 -1、基于令狐充平台计算公式：（微信线上充值总额-线上总计退款）x (1-0.006)=（令狐充预期的）银行账户收款
54 -公式结果： (169725-1768.7)*(1-0.006)=166948.56 
55 -2、基于客户xls，客户银行实收款 =166948.63（包括 2020-3-19当日费用）
56 -**三、结论：**
57 -~~计算误差公式：客户银行实收款-（令狐充预期的）银行账户收款
58 -~~公式结果： 166948.63-166948.56=0.07 | 疑惑见下* 推论
59 -~~客户银行实收款 大于（令狐充预期的）银行账户收款。 德顺运营商获利 0.07元。
60 -~~误差： 0.07元
61 -*** 推论**
62 -1）此处以166948.63参与计算。 见上文中引用：“银行账户实收：  155692.70 （排除 2020-3-19当日费用） |  166948.63（包括 2020-3-19当日费用）”
63 -2）必须搞清楚xls中“单边贷记”性质。
64 -3）根据计算，我方推测：2020-3-19 单边贷记 款项记录 是 2020-3-18 00:00至2020-3-19 00:00 期间发生之充值；同时，德顺在2020-3-19 午后在银行系统查账，预期钱款此刻应到帐，但实则“单边贷记”，需客户和财务进一步确认。
65 -4）按照德顺描述：商户平台T+1， 实际到帐德顺账户时间是第二日 凌晨2至4点。
66 -\\\\\\【平台功能缺陷】：
67 -1、“首页/客户管理/会员管理/退款审核管理”无法导出退款记录，不利于统计对账。
68 -)))
69 -
70 -~-~-解决:
71 -
72 -状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
73 -售后（跟单）工程师：施文俊
74 -
75 75  = szds_case#34_20200312 =
76 76  
77 -问题描述：罗宾森10w元扣费
78 -
79 -~-~-跟踪
80 -
81 -(% class="box infomessage" %)
82 -(((
83 -billing_Id=20200314021804697386
84 -桩:44030500040000200011, 2号枪, 账单:20200314021804697386 , 巨额账单问题原因:
85 -1、该账单鉴权及启动充电时间在03-14 02:18:04.701及03-14 02:18:10.812, 启动成功;
86 -2、启动前，该枪的"电表度数"为：2343.78
87 -3、在之后的充电心跳中,在03-14 02:21:48.864的心跳中上送的"电表度数"为851999.7 (注意:这个产生巨额账单问题原因),报文如下:
88 -0xFEA6000002FFFF06F13434303330353030303430303030323030303131020205020202B0B310020E0314A8DE12020E031404000000D8782C3200000018A90700000000000000000000000000000000000000000000000000620C14054F015103800C800B01000132303230303331343032313830343639373338360000000000000000000000000000000000000000000000000000000000000000000000000000000000000000B916
89 -4、该充电在03-14 02:21:49.191发起停止并结束;
90 -5、该充电结束后，桩没有在30分钟内上传账单 (注意:账单延时)
91 -6、平台在该充电结束后30分钟, 平台根据心跳中的电表数据预估费用, 由于之前该枪产生过异常的电表度数所致;
92 -[[image:1584149733644-145.png]]
93 -
94 -【shi】：bo端日志片段。通过关键字查询：addChargeRecord 20200314021804697386
95 -第一次平台账单片段：
96 -**2020-03-14 02:54:14.691** | http-nio-8091-exec-3 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 1 billingValid: 1 chargeDuration: 219 chargeEnd: 2020-03-14 02:22:06 chargePower: 309.36 chargeStart: 2020-03-14 02:18:26 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 103 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,**849655.92**,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 
97 -第二次设备账单片段：
98 -**2020-03-14 02:57:07.049** | http-nio-8091-exec-7 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 2 billingValid: 10 chargeDuration: 180 chargeEnd: 2020-03-14 02:21:02 chargePower: 1.81 chargeStart: 2020-03-14 02:18:02 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 2040 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,849655.92,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 pbServiceEnd: 2020-03-14 02:23:49 pbServiceStart: 2020-03-14 02:18:05 phasePowers: 0.0,0.0,0.0,0.0,1.81,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 productType: 2
99 -
100 -
101 -**紧急修正办法：**
102 -1、此单心跳数据不正确+账单丢失，双重原因导致绝费用，可进入异常账单修正。（如果最终账单上传了，会按真实账单计算（账单中心跳如果正确），但此账单最终未上送。）
103 -2、桩端bug及时修复。
104 -
105 -**临时调整账单机制：**
106 -平台支持机制包括：
107 -机制1）异常账单 手工修复 后终端用户才实际收到 修复后的账单。
108 -机制2）先产生账单，后手工修复 纠正账单数据。
109 -
110 -两种机制优缺点：
111 -机制1）至少7x24（7x16）小时有人办公，及时修复异常账单，仅修复后 终端用户才收到账单，并进行扣费。如不及时扣费，用户可再次充电，可能导致累计扣费引起账户余额大额负数。
112 -机制2）减小桩端的bug数据对终端用户直接产生不可靠影响。 包括：电量费用、时间异常等。
113 -\\运营商可按实际运营情况提出申请，平台方可按客户要求调整机制。
114 -
115 -[[image:1584150339953-344.png]]
116 -)))
117 -
118 -~-~-解决:
119 -
120 -
121 -状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
122 -售后（跟单）工程师：施文俊
123 -
124 -= szds_case#34_20200312 =
125 -
126 126  问题描述：罗宾森在测试环境测试的， 启动失败，上送登出，取消服务的测试， 说会造成app卡死
127 127  
128 128  ~-~-跟踪
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476 476  状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
477 477  售后（跟单）工程师：chinyee
478 478  
479 -= =
363 += =
480 480  
481 481  = szds_case#21_20200305 =
482 482  
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853 853  状态（☑表示选定 ）： ☑ 已解决 | 处理中 | 暂搁置 
854 854  售后（跟单）工程师：施文俊
855 855  
856 -= =
740 += =
857 857  
858 858  = szds_case#5_20191129 =
859 859  
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德顺新能源 华夏户3292555（2020.01.19-2020.03.19）.xls
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