文档更改深圳德顺

在2020/07/24 11:28上被chinyee he修改
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由shi chuck编辑
在2020/03/14 10:12上
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由shi chuck编辑
在2020/03/14 09:35上
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14 14  (% class="box infomessage" %)
15 15  (((
16 16  billing_Id=20200314021804697386
17 -桩:44030500040000200011, 2号枪, 账单:20200314021804697386 , 巨额账单问题原因:
18 -1、该账单鉴权及启动充电时间在03-14 02:18:04.701及03-14 02:18:10.812, 启动成功;
19 -2、启动前，该枪的"电表度数"为：2343.78
20 -3、在之后的充电心跳中,在03-14 02:21:48.864的心跳中上送的"电表度数"为851999.7 (注意:这个产生巨额账单问题原因),报文如下:
21 -0xFEA6000002FFFF06F13434303330353030303430303030323030303131020205020202B0B310020E0314A8DE12020E031404000000D8782C3200000018A90700000000000000000000000000000000000000000000000000620C14054F015103800C800B01000132303230303331343032313830343639373338360000000000000000000000000000000000000000000000000000000000000000000000000000000000000000B916
22 -4、该充电在03-14 02:21:49.191发起停止并结束;
23 -5、该充电结束后，桩没有在30分钟内上传账单 (注意:账单延时)
24 -6、平台在该充电结束后30分钟, 平台根据心跳中的电表数据预估费用, 由于之前该枪产生过异常的电表度数所致;
25 25  [[image:1584149733644-145.png]]
26 -
27 -【shi】：bo端日志片段。通过关键字查询：addChargeRecord 20200314021804697386
28 -第一次平台账单片段：
29 -**2020-03-14 02:54:14.691** | http-nio-8091-exec-3 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 1 billingValid: 1 chargeDuration: 219 chargeEnd: 2020-03-14 02:22:06 chargePower: 309.36 chargeStart: 2020-03-14 02:18:26 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 103 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,**849655.92**,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 
30 -第二次设备账单片段：
31 -**2020-03-14 02:57:07.049** | http-nio-8091-exec-7 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 2 billingValid: 10 chargeDuration: 180 chargeEnd: 2020-03-14 02:21:02 chargePower: 1.81 chargeStart: 2020-03-14 02:18:02 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 2040 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,849655.92,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 pbServiceEnd: 2020-03-14 02:23:49 pbServiceStart: 2020-03-14 02:18:05 phasePowers: 0.0,0.0,0.0,0.0,1.81,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 productType: 2
32 -
33 -
34 -**紧急修正办法：**
35 -1、此单心跳数据不正确+账单丢失，双重原因导致绝费用，可进入异常账单修正。（如果最终账单上传了，会按真实账单计算（账单中心跳如果正确），但此账单最终未上送。）
36 -2、桩端bug及时修复。
37 -
38 -**临时调整账单机制：**
39 -平台支持机制包括：
40 -机制1）异常账单 手工修复 后终端用户才实际收到 修复后的账单。
41 -机制2）先产生账单，后手工修复 纠正账单数据。
42 -
43 -两种机制优缺点：
44 -机制1）至少7x24（7x16）小时有人办公，及时修复异常账单，仅修复后 终端用户才收到账单，并进行扣费。如不及时扣费，用户可再次充电，可能导致累计扣费引起账户余额大额负数。
45 -机制2）减小桩端的bug数据对终端用户直接产生不可靠影响。 包括：电量费用、时间异常等。
46 -\\运营商可按实际运营情况提出申请，平台方可按客户要求调整机制。
47 -
48 -[[image:1584150339953-344.png]]
49 49  )))
50 50  
51 51  ~-~-解决:
52 -
53 -
54 54  状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
55 55  售后（跟单）工程师：施文俊
56 56  
... ... @@ -409,7 +409,7 @@
409 409  状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
410 410  售后（跟单）工程师：chinyee
411 411  
412 -= =
379 += =
413 413  
414 414  = szds_case#21_20200305 =
415 415  
... ... @@ -786,7 +786,7 @@
786 786  状态（☑表示选定 ）： ☑ 已解决 | 处理中 | 暂搁置 
787 787  售后（跟单）工程师：施文俊
788 788  
789 -= =
756 += =
790 790  
791 791  = szds_case#5_20191129 =
792 792  
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1 -XWiki.ShiChuck
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1 -56.7 KB
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