文档更改深圳德顺

在2020/07/24 11:28上被chinyee he修改
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由shi chuck编辑
在2020/03/14 09:35上
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由shi chuck编辑
在2020/03/19 23:10上
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7 7  
8 8  = szds_case#34_20200312 =
9 9  
10 +问题描述：罗宾森10w元扣费
11 +
12 +~-~-跟踪
13 +
14 +(% class="box infomessage" %)
15 +(((
16 +billing_Id=20200314021804697386
17 +桩:44030500040000200011, 2号枪, 账单:20200314021804697386 , 巨额账单问题原因:
18 +1、该账单鉴权及启动充电时间在03-14 02:18:04.701及03-14 02:18:10.812, 启动成功;
19 +2、启动前，该枪的"电表度数"为：2343.78
20 +3、在之后的充电心跳中,在03-14 02:21:48.864的心跳中上送的"电表度数"为851999.7 (注意:这个产生巨额账单问题原因),报文如下:
21 +0xFEA6000002FFFF06F13434303330353030303430303030323030303131020205020202B0B310020E0314A8DE12020E031404000000D8782C3200000018A90700000000000000000000000000000000000000000000000000620C14054F015103800C800B01000132303230303331343032313830343639373338360000000000000000000000000000000000000000000000000000000000000000000000000000000000000000B916
22 +4、该充电在03-14 02:21:49.191发起停止并结束;
23 +5、该充电结束后，桩没有在30分钟内上传账单 (注意:账单延时)
24 +6、平台在该充电结束后30分钟, 平台根据心跳中的电表数据预估费用, 由于之前该枪产生过异常的电表度数所致;
25 +[[image:1584149733644-145.png]]
26 +
27 +【shi】：bo端日志片段。通过关键字查询：addChargeRecord 20200314021804697386
28 +第一次平台账单片段：
29 +**2020-03-14 02:54:14.691** | http-nio-8091-exec-3 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 1 billingValid: 1 chargeDuration: 219 chargeEnd: 2020-03-14 02:22:06 chargePower: 309.36 chargeStart: 2020-03-14 02:18:26 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 103 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,**849655.92**,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 
30 +第二次设备账单片段：
31 +**2020-03-14 02:57:07.049** | http-nio-8091-exec-7 | INFO | c.s.b.f.CustomAuthenticationFilter.doFilter(69) : POST : authType: 1 batteryRatedCapacity: 0.0 batteryRatedTotalVoltage: 0.0 batteryType: 6 billingId: 20200314021804697386 billingType: 2 billingValid: 10 chargeDuration: 180 chargeEnd: 2020-03-14 02:21:02 chargePower: 1.81 chargeStart: 2020-03-14 02:18:02 chargeUnitLabel: 2 deviceNumber: 44030500040000200011 gunConnectTime: 2020-03-14 02:16:46 occupyDuration: 2040 pbBillingValid: pbChargeDuration: 219 pbChargeEnd: 2020-03-14 02:22:06 pbChargePower: 1.81 pbChargeStart: 2020-03-14 02:18:26 pbExactChargeEnd: true pbExactServiceEnd: true pbOccupyDuration: 103 pbPhasePowers: 0.0,0.0,0.0,0.0,849655.92,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 pbServiceEnd: 2020-03-14 02:23:49 pbServiceStart: 2020-03-14 02:18:05 phasePowers: 0.0,0.0,0.0,0.0,1.81,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0,0.0 productType: 2
32 +
33 +
34 +**紧急修正办法：**
35 +1、此单心跳数据不正确+账单丢失，双重原因导致绝费用，可进入异常账单修正。（如果最终账单上传了，会按真实账单计算（账单中心跳如果正确），但此账单最终未上送。）
36 +2、桩端bug及时修复。
37 +
38 +**临时调整账单机制：**
39 +平台支持机制包括：
40 +机制1）异常账单 手工修复 后终端用户才实际收到 修复后的账单。
41 +机制2）先产生账单，后手工修复 纠正账单数据。
42 +
43 +两种机制优缺点：
44 +机制1）至少7x24（7x16）小时有人办公，及时修复异常账单，仅修复后 终端用户才收到账单，并进行扣费。如不及时扣费，用户可再次充电，可能导致累计扣费引起账户余额大额负数。
45 +机制2）减小桩端的bug数据对终端用户直接产生不可靠影响。 包括：电量费用、时间异常等。
46 +\\运营商可按实际运营情况提出申请，平台方可按客户要求调整机制。
47 +
48 +[[image:1584150339953-344.png]]
49 +)))
50 +
51 +~-~-解决:
52 +
53 +
54 +状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
55 +售后（跟单）工程师：施文俊
56 +
57 += szds_case#34_20200312 =
58 +
10 10  问题描述：罗宾森在测试环境测试的， 启动失败，上送登出，取消服务的测试， 说会造成app卡死
11 11  
12 12  ~-~-跟踪
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