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在2020/07/24 11:28上被chinyee he修改
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由shi chuck编辑
在2020/03/12 21:13上
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在2020/03/14 09:35上
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Details

Page properties
Content
... ... @@ -7,6 +7,22 @@
7 7  
8 8  = szds_case#34_20200312 =
9 9  
10 +问题描述：罗宾森10w元扣费
11 +
12 +~-~-跟踪
13 +
14 +(% class="box infomessage" %)
15 +(((
16 +billing_Id=20200314021804697386
17 +[[image:1584149733644-145.png]]
18 +)))
19 +
20 +~-~-解决:
21 +状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
22 +售后（跟单）工程师：施文俊
23 +
24 += szds_case#34_20200312 =
25 +
10 10  问题描述：罗宾森在测试环境测试的， 启动失败，上送登出，取消服务的测试， 说会造成app卡死
11 11  
12 12  ~-~-跟踪
... ... @@ -61,8 +61,16 @@
61 61  20200311232711489379  对应  44030500040000200026  1号枪 启动时间  2020-03-11 23:27:10
62 62  
63 63  
64 -余额不足、app端按停止充电 都是后台终止
80 +~~20200311230043137951 对应5.24元， 此账单拔枪后将近50分钟才上送账单，期间对应桩还有新充电。
81 +针对以上情况，我们抓取了对应桩44030500040000200026 从 20200311230043137951 充电结束 直到 50分钟后收到账单 期间发生的所有动作 报文，希望对你有帮助。[[attach:罗宾森_20200311账单分析.log||target="_blank"]]
82 +~~
65 65  
84 +说明：如果桩端能严格按照协议上送桩端真实的状态，并确保时序正确，app端就能正常走完流程，也不存在所谓的卡界面。
85 +
86 +至于罗宾森桩如果有些特殊情况，短期不能解决，app界面端可以考虑去适配，但需要公司的整体评估和额外开发工作，时间也要另外评估。
87 +
88 +~~余额不足、app端按停止充电 都是后台终止
89 +
66 66  [[image:1584018773839-493.png]]
67 67  
68 68  )))
... ... @@ -352,7 +352,7 @@
352 352  状态（☑表示选定 ）： 已解决 | 处理中 | 暂搁置 
353 353  售后（跟单）工程师：chinyee
354 354  
355 -= =
379 += =
356 356  
357 357  = szds_case#21_20200305 =
358 358  
... ... @@ -729,7 +729,7 @@
729 729  状态（☑表示选定 ）： ☑ 已解决 | 处理中 | 暂搁置 
730 730  售后（跟单）工程师：施文俊
731 731  
732 -= =
756 += =
733 733  
734 734  = szds_case#5_20191129 =
735 735  
1584149733644-145.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.ShiChuck
Size
... ... @@ -1,0 +1,1 @@
1 +70.9 KB
Content
罗宾森_20200311账单分析.log
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.ShiChuck
Size
... ... @@ -1,0 +1,1 @@
1 +18.2 KB
Content
... ... @@ -1,0 +1,158 @@
1 +设备ID:44030500040000200026
2 +
3 +03-11 23:00:43.253,15,1号枪鉴权(billing_id=20200311230043137951)
4 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
5 +03-11 23:00:43.704,16
6 +0xFE20000002FFFF003A343430333035303030343030303032303030323602011001F016
7 +03-11 23:00:50.220,20,1号枪启动充电
8 +0xFEC00102009901FFFF3434303330353030303430303030323030303236020114003230323030333131323330303433313337393531000000000000000000000000EBA800170B0314E0010200000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000010000000000000000000000000000000042393443353031454344433636353346424431354332334441323437364544361D16
9 +03-11 23:00:50.709,21
10 +0xFE40000002FFFF003B34343033303530303034303030303230303032360201153230323030333131323330303433313337393531000000000000000000000000009816
11 +03-11 23:01:02.800,22,1号枪:charging,connect
12 +0xFE2E000002FFFF003C343430333035303030343030303032303030323602011602020200000038C700170B031401010916
13 +03-11 23:01:22.414,5,2号枪:idle,notConnect
14 +0xFE2A000002FFFF003D343430333035303030343030303032303030323602020501010100009336020001004D16
15 +03-11 23:01:22.744,5,1号枪:charging,connect (注意:该报文中启动充电时间为:1999-11-30 00:00:00)
16 +0xFEA6000002FFFF003E343430333035303030343030303032303030323602010502020218792A150B03140000000000000001000000000000D084000000000000000000000000000000000000000000000000000000000000E58D03000000320600000000010001323032303033313132333030343331333739353100000000000000000000000000000000000000000000000000000000000000000000000000000000000000002116
17 +
18 +03-11 23:02:22.789,5,1号枪:charging,connect
19 +0xFEA6000002FFFF0042343430333035303030343030303032303030323602010502020218792A150B0314D08401170B0314020000002F0018128900008E350000000000000000000000000000000000000000000000000000148E030073014B06DC05840D01000132303230303331313233303034333133373935310000000000000000000000000000000000000000000000000000000000000000000000000000000000000000EA16
20 +03-11 23:03:22.459,5,2号枪:idle,notConnect
21 +
22 +....
23 +
24 +03-11 23:05:55.300,15,2号枪鉴权(billingID=20200311230555538567)
25 +0xFEC80102009B01FFFF343430333035303030343030303032303030323602020F01000000000000000000000000000000003033424541343035343434413936313438323934303139444635444145303544020000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001000002323032303033313132333035353535333835363700000000000000000000000003D805170B0314000000510200002D16
26 +03-11 23:05:55.453,16
27 +0xFE20000002FFFF004A3434303330353030303430303030323030303236020210018316
28 +03-11 23:06:18.325,20,2号枪启动充电
29 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
30 +03-11 23:06:19.469,21
31 +0xFE40000002FFFF004B3434303330353030303430303030323030303236020215323032303033313132333035353535333835363700000000000000000000000000EB16
32 +03-11 23:06:22.479,5,2号枪:idle,connect
33 +0xFE2A000002FFFF004C343430333035303030343030303032303030323602020501020200009336020001003C16
34 +03-11 23:06:22.959,5,1号枪:charging,connect
35 +0xFEA6000002FFFF004D343430333035303030343030303032303030323602010502020218792A150B0314D08401170B03140600000085011FB4870000000000000000000000000000000000000000000000000000000000006A8F03006E014E06DC05840D010001323032303033313132333030343331333739353100000000000000000000000000000000000000000000000000000000000000000000000000000000000000003916
36 +03-11 23:06:34.574,22,2号枪:charging,connect
37 +0xFE2E000002FFFF004E3434303330353030303430303030323030303236020216020202000000D85906170B031401010016
38 +03-11 23:07:22.639,5,2号枪:charging,connect
39 +0xFEA6000002FFFF004F3434303330353030303430303030323030303236020205020202D08405170B0314701707170B031402000000020039528F0000C60700000000000000000000000000000000000000000000000000009536020072014B06E803A01701000132303230303331313233303535353533383536370000000000000000000000000000000000000000000000000000000000000000000000000000000000000000CC16
40 +
41 +......
42 +......
43 +
44 +03-11 23:13:23.402,12,1号枪结束充电
45 +0xFE310002009D01FFFF343430333035303030343030303032303030323602010C0100000000000000000000000000000000015A16
46 +03-11 23:13:24.203,13
47 +0xFE30000002FFFF005D343430333035303030343030303032303030323602010D02000000000000000000000000000000009916
48 +03-11 23:13:39.324,22,1号枪:occupiedWithNotFullPower,connect
49 +0xFE2E000002FFFF005E3434303330353030303430303030323030303236020116060202002B00606D0D170B03140101BB16
50 +03-11 23:14:22.980,5,2号枪:charging,connect
51 +0xFEA6000002FFFF005F3434303330353030303430303030323030303236020205020202D08405170B0314701707170B03140900000023024066B700001A310000000000000000000000000000000000000000000000000000B638020082014B06E803A01701000132303230303331313233303535353533383536370000000000000000000000000000000000000000000000000000000000000000000000000000000000000000B616
52 +03-11 23:14:23.249,5,1号枪:occupiedWithNotFullPower,connect
53 +0xFE2A000002FFFF0060343430333035303030343030303032303030323602010506020200008D9103000100AC16
54 +03-11 23:15:23.019,5,2号枪:charging,connect
55 +0xFEA6000002FFFF00613434303330353030303430303030323030303236020205020202D08405170B0314701707170B03140A0000008402413EB70000501900000000000000000000000000000000000000000000000000001839020081014B06E803A01701000132303230303331313233303535353533383536370000000000000000000000000000000000000000000000000000000000000000000000000000000000000000BB16
56 +03-11 23:15:23.269,5,1号枪:idle,connect(注意:在未拔枪的情况下,桩状态变为空闲),该充电服务结束
57 +0xFE2A000002FFFF0062343430333035303030343030303032303030323602010501020200008D9103000100A916
58 +03-11 23:16:23.064,5,2号枪:charging,connect
59 +0xFEA6000002FFFF00643434303330353030303430303030323030303236020205020202D08405170B0314701707170B03140B000000E7024398B70000D23200000000000000000000000000000000000000000000000000007A39020085014C06E803A01701000132303230303331313233303535353533383536370000000000000000000000000000000000000000000000000000000000000000000000000000000000000000B016
60 +
61 +........
62 +........
63 +
64 +03-11 23:27:11.197,15,1号枪鉴权(billing_id=20200311232711489379)
65 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
66 +03-11 23:27:12.614,16
67 +0xFE20000002FFFF007A343430333035303030343030303032303030323602011001B016
68 +03-11 23:27:17.784,20,1号枪启动充电
69 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
70 +03-11 23:27:18.613,21
71 +0xFE40000002FFFF007B3434303330353030303430303030323030303236020115323032303033313132333237313134383933373900000000000000000000000000DA16
72 +03-11 23:27:23.464,5,2号枪:charging,connect
73 +0xFEA6000002FFFF007C3434303330353030303430303030323030303236020205020202D08405170B0314701707170B031416000000160750E4B6000000000000000000000000000000000000000000000000000000000000A93D02008E014E06E803A017010001323032303033313132333035353535333835363700000000000000000000000000000000000000000000000000000000000000000000000000000000000000001116
74 +03-11 23:27:23.644,5,1号枪:charging,connect (注意:该报文中启动充电时间为:1999-11-30 00:00:00)
75 +0xFEA6000002FFFF007D343430333035303030343030303032303030323602010502020218792A150B0314000000000000000100000000000000000000000000000000000000000000000000000000000000000000000000008D9103000000320600000000010001323032303033313132333237313134383933373900000000000000000000000000000000000000000000000000000000000000000000000000000000000000004016
76 +03-11 23:27:23.850,12,1号枪结束充电
77 +0xFE31000200A001FFFF343430333035303030343030303032303030323602010C0100000000000000000000000000000000016716
78 +03-11 23:27:24.654,13
79 +0xFE30000002FFFF007E343430333035303030343030303032303030323602010D0200000000000000000000000000000000BA16
80 +03-11 23:27:32.654,22,1号枪:charging,connect(注意:桩已返回结束充电, 但状态为充电)
81 +0xFE2E000002FFFF007F3434303330353030303430303030323030303236020116020202002B0008521B170B03140101DF16
82 +
83 +03-11 23:27:32.828,12,1号枪结束充电
84 +0xFE31000200A101FFFF343430333035303030343030303032303030323602010C0100000000000000000000000000000000016616
85 +03-11 23:27:33.653,13
86 +0xFE30000002FFFF0080343430333035303030343030303032303030323602010D02000000000000000000000000000000004416
87 +03-11 23:28:23.594,5,2号枪:charging,connect
88 +0xFEA6000002FFFF00813434303330353030303430303030323030303236020205020202D08405170B0314701707170B0314170000007007515CB70000962D0000000000000000000000000000000000000000000000000000033E020094014E06E803A017010001323032303033313132333035353535333835363700000000000000000000000000000000000000000000000000000000000000000000000000000000000000003B16
89 +03-11 23:28:23.695,5,1号枪:charging,connect(注意:在发送第2次结束充电后,1号枪仍上送充电心跳)
90 +0xFEA6000002FFFF0082343430333035303030343030303032303030323602010502020218792A150B031470171C170B03140200000009002A1A8B00009A3300000000000000000000000000000000000000000000000000009691030078014D06DC05840D010001323032303033313132333237313134383933373900000000000000000000000000000000000000000000000000000000000000000000000000000000000000009A16
91 +03-11 23:28:23.925,12,1号枪结束充电
92 +0xFE31000200A201FFFF343430333035303030343030303032303030323602010C0100000000000000000000000000000000016516
93 +03-11 23:28:24.704,13
94 +0xFE30000002FFFF0083343430333035303030343030303032303030323602010D02000000000000000000000000000000004716
95 +03-11 23:28:38.809,22,1号枪:occupiedWithNotFullPower,connect
96 +0xFE2E000002FFFF00843434303330353030303430303030323030303236020116060202002B0078691C170B031401016C16
97 +03-11 23:29:23.624,5,2号枪:charging,connect
98 +0xFEA6000002FFFF00853434303330353030303430303030323030303236020205020202D08405170B0314701707170B031418000000CB075366B70000962D00000000000000000000000000000000000000000000000000005E3E020096014E06E803A01701000132303230303331313233303535353533383536370000000000000000000000000000000000000000000000000000000000000000000000000000000000000000EC16
99 +03-11 23:29:23.734,5,1号枪:occupiedWithNotFullPower,connect
100 +0xFE2A000002FFFF0086343430333035303030343030303032303030323602010506020200009991030001005E16
101 +
102 +
103 +03-11 23:29:26.754,9,上传账单,1号枪,billing_ID=20200311232711489379(注意:该账单的上传是在1号枪的状态为“占桩”时)
104 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
105 +03-11 23:29:27.106,10
106 +03-11 23:29:27.406,94
107 +03-11 23:29:28.774,95
108 +
109 +03-11 23:30:13.290,对1号枪再此发起扫码充电, 后台返回失败, 因为此时该枪的状态为占桩，而非空闲。故不允许。
110 +
111 +03-11 23:30:15.129,5,1号枪:idle,connect(注意:此时该枪恢复“空闲”)
112 +
113 +03-11 23:30:23.032,15,1号枪鉴权(billing_id=20200311233022377048)
114 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
115 +03-11 23:30:28.808,16 (本次桩回复的16,超过5秒,后台已经判断失败了)
116 +0xFE20000002FFFF008D3434303330353030303430303030323030303236020110014716
117 +
118 +.....
119 +.....
120 +
121 +
122 +03-11 23:44:24.350,12,2号枪结束充电
123 +0xFE31000200B101FFFF343430333035303030343030303032303030323602020C0100000000000000000000000000000000017516
124 +03-11 23:44:25.043,13
125 +0xFE30000002FFFF00C0343430333035303030343030303032303030323602020D02000000000000000000000000000000000716
126 +03-11 23:44:40.409,22,2号枪:occupiedWithFullPower,connect
127 +0xFE2E000002FFFF00C13434303330353030303430303030323030303236020216050202002B00606D2C170B031401010516
128 +03-11 23:45:24.199,22,2号枪:occupiedWithFullPower,connect
129 +
130 +
131 +.......
132 +
133 +03-11 23:46:32.134,22,2号枪:idle,connect
134 +03-11 23:47:13.574,22,1号枪:idle,connect
135 +03-11 23:47:24.234,5,2号枪:idle,connect
136 +03-11 23:47:24.494,5,1号枪:idle,connect
137 +
138 +....在期间，1号枪有新的充电....
139 +
140 +03-11 23:59:24.629,5,2号枪:idle,connect
141 +03-11 23:59:25.039,5,1号枪:charging,connect
142 +
143 +......
144 +03-12 00:01:25.134,5,1号枪:charging,connect
145 +03-12 00:01:41.234,9,上传账单,1号枪,billing_ID=20200311230043137951(注意:此时1号枪还在充电，上传的是之前的账单)
146 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
147 +03-12 00:01:41.755,10
148 +03-12 00:01:42.055,94
149 +03-12 00:01:44.234,95
150 +......
151 +
152 +03-12 00:08:50.019,5,2号枪:idle,connect
153 +03-12 00:09:24.160,9,上传账单,2号枪,billing_ID=20200311230555538567 (注意:该账单是在插枪的状态下上传的)
154 +03-12 00:09:24.192,10
155 +03-12 00:09:24.494,94
156 +03-12 00:09:25.089,95
157 +
158 +03-12 00:09:26.109,22,2号枪:idle,notConnect(注意:上传账单后, 枪状态变为:未连接)